Refund policy

A. Exchange Eligibility

We want you to be completely satisfied with your purchase. You may request an exchange within 7 days of delivery under the following conditions:

• The item is unworn, unwashed, unaltered, and free of damage or odor.

• All original tags, labels, and packaging remain attached.

• Proof of purchase (Order ID or invoice) is provided.

B. Non-Exchangeable Items

• Items purchased on clearance sales or promotional discounts (unless damaged upon arrival).

• Customized, altered, or tailored items.

C. Refunds

• Cash Refunds: We generally operate an exchange-only policy or issue store credit.

• Exceptions for Direct Refunds: A monetary refund will only be issued if the item delivered was defective, damaged, or out of stock.

• Approved refunds will be processed via bank transfer or original payment method within 7–10 business days.

D. Return Shipping Costs

• If the return or exchange is due to an error on our part (e.g., defective item, wrong size dispatched), Optima will cover the courier pickup/delivery costs.

• If the exchange is requested due to personal preference or customer sizing error, the customer is responsible for shipping the item back to our warehouse